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Frequently Asked Questions

Is this a cure for hair loss?

No it’s not a cure. Hair Retention clinic uses only medically proven hair stabilisers and hair follicle stimulates. Hair Retention clinics program works very well to rejuvenate hair follicles, regrow hair in the early to mid stages of miniaturisation and importantly retaining it. There is no cure for hair loss and you should be very wary of anyone claiming otherwise. Hair Retention clinic medically prescribed program program inhibits your body from producing Dihydrotestosterone (DHT). This is what effects your hair follicles if you are experiencing androgenetic alopecia (please refer to learn section of the website). Once optimum regrowth has been achieved after a 12-15 period of continual use, you will need to continue regular treatment to ensure you maintain the results you have achieved.

Will Hair Retention Clinic at home program work for me?

Yes it will, but it is dependant on where you are currently at with you hair loss concern and what you can achieve. It is very important to understand your current condition and health of your current hair follicles. The medically proven hair fall stabilisers and follicle stimulates have been proven to rejuvenate hair follicles that are in the early to mid stages of miniaturisation. Unfortunately, hair follicles that have miniaturised to a small level (hair shafts just visible to the naked eye or a bald spot) will not be able to be rejuvenated to its optimal condition it once was. That is why it is important to take the free online consultation or speak to the Doctor to identify where you are in relation to your concern and to get the realistic expectations of what the benefit of Hair Retention clinics program will be able to achieve. The earlier you act, the better the result.

Are their any side effects?

Unfortunately with medication their is always a chance of a side effect. While the side effects are rare, it is only a small percentage of patients (1-2% of patients), The Doctor will individually tailor the dosage based on your individual needs to minimise the chance of this happening. When you receive your treatment plan you will receive detailed information regarding the potential of this happening, if it does happen you can engage with your Doctor to consider changing your dosage or looking at alternative options.

How does the Grow Laser Cap's Laser Therapy Work?

Grow Laser Cap’s photobiomodualtion (PBM) or Low-level laser therapy (LLLT) exposes your hair follicles to low-levels of red and near-infrared light at a nanometre range of 650 nm. These calibrated wavelengths of laser light penetrate the scalp to rejuvenate cells and stimulate cellular metabolism at the follicle. LLLT combats hair loss by extending the growth phase of the hair growth cycle while reactivating miniaturising follicles back to their growth potential. PBM increases nutrient and oxygen-rich blood flow to the hair follicles ensuring the hair follicle matrix has the nourishment for the hair shaft to grow at its thickest and fullest.

How Does the Price Beat work?

Hair Retention Clinics philosophy was to provide the best value and highest quality at home program in Australia, that is why our prices reflect that. Cheaper Than Mosh, Pilot, The Hairy Pill. If you find any those mentioned online hair loss clinic offering cheaper prices please let our team know and we will beat it. We also offer a price beat guarantee on the Grow Laser Cap so if you find any other Australian Retailer offering anything close to the same FDA cleared Grow laser cap (Min 272 laser diodes). If you have any questions regarding pricing or price beat policy please don’t hesitate to contact our client service team.

I have spoken to other hair loss companies who have assured me I will get all my lost hair back?

Sorry, in this case if is too good to be true, then it is. We have seen people being mislead many times before by false promises only to be let down. They only way to fully grow back your hair after you have lost it is to undertake a hair transplantation or wear a toupee.

How soon should I start noticing results?

You will start to see results in as early as 4-5 months but you will see the best regrowth you can achieve after a 12-15 month period.

Do you offer finance options to buy now and pay later?

Yes we do, we are in partnership with Zip Pay. Please see the Zip Pay option at check out or call the client service team at any point to ask any finance related questions.

Do you ship outside of Australia for Non Prescribed products (Grow Laser Cap, Hair Grow Supplement)?

Yes. Hair Retention Clinic offers free shipping to Australia and New Zealand for Grow Laser Cap and Non Prescribed Follicle Health Programs. International shipping is just a flat rate of $45 AUD. All medically prescribed programs are for Australian residents only and all shipping is complementary.

How often do I have to use my Grow Laser Cap to achieve optimum results?

For optimum results please use the Grow Laser Cap 280 for just 30 minutes, 3 times per week. Treatments are timed and will automatically shut off when your treatment is completed.

How does the warranty work for Grow Laser Cap?

Grow Laser Cap includes a 1 year manufacturers warranty. Please report all warranty claims to clientservice@hairretentionclinic.com.au or 1800 880 160 where we will either exchange or repair your unit free of charge.

Do you use LED's in the Grow Laser Cap?

No we dont, Grow Laser Cap has only Pure-Laser Technology that utilise 280 medical grade lasers (1400 mW output).

What is the wavelength of the Grow Laser Cap?

Grow laser caps nanometre laser wavelength is 650nm. Our FDA clearance was approved based on clinical research that demonstrated that this nonometer PMD wavelength is the best frequency to stimulate hair follicles.