Terms and Conditions

We are delighted that you have chosen us and thank you for taking the time to read these important Terms and Conditions. If you have any questions or are

Our website located at www.hairretentionclinic.com.au is owned and operated by Oceania Health Group Pty Ltd ACN 643412855 trading as Hair Retention Clinic Level 2, 23 Foster Street Surrey Hills NSW 2010 (Hair Retention Clinic or us or we or our).

If you use this website and on the basis that we are providing you with access to the Website and our services, you agree to be bound by these Terms and Conditions as well as our when using this website or any of our services.

Who We Are

  • Oceania Health Group Pty Ltd ABN: 23643412855
    Address: Level 2, 23 Foster Street Surrey Hills NSW 2010
    Email: clientservice@hairretentionclinic.com.au
  • Hair Retention Clinic is a platform, concierge service and product provider. We facilitate consultations with Australian registered doctors (Our Doctors) and pharmacists (Our Practitioners) and provide other relevant services and products.
  • We are not a health services provider. This Website and its contents, any information provided by us of communications you have with or through us (other than with Our Doctors and Our Pharmacists through us, see the “Your relationship with Our Doctors and Our Pharmacists” section below) or product recommendations do not constitute medical or health advice. You will always seek medical advice from one of Our Doctors or other doctor to ensure a treatment or medication is safe and appropriate.

Registering for our Website

  • You must register through our Website to use our services, purchase products or for us to arrange consultations with Our Doctors or Our Pharmacists.
  • If you register you acknowledge that you are over 18 years old, an Australian resident with a Medicare number and that you agree to these Terms and Conditions.
  • You must keep passwords secure and if you suspect a password beach you must change your password immediate and notify us. We accept no responsibility is respect of passwords.
  • We will handle personal information that you provide is with in accordance with our Privacy Policy.
  • All information provided to us, Our Doctors and Our Pharmacists will be accurate and complete and you will not omit any information that a reasonable person would consider relevant to the services or products you are request, including all other medications that you are using.

Ordering and Paying for Our Services

  • In order to commence your treatment, you will purchase one or more subscriptions from the options available on our Website.
  • You will be charged the subscription price at the time of checkout at which point you authorise us to process and retain payment.
  • The subscription fee is determined after one of Our Doctors has indicated what (if any) medication is to be prescribed so the actual cost of that medication can be incorporated into the subscription fee.
  • All subscriptions automatically renew for next subscription period unless cancelled at least 5 days before the next billing date or subsequent subscription period.
  • We may upon written notice change the price for your current subscription to take effect the next time you renew your subscription.


  • You may order direct from our Website any listed non-pharmaceutical products.


  • All charges and prices as shown on our website are in Australian Dollars and inclusive of GST where applicable and delivery charges.


Subject to rights that cannot be waived under Australian Consumer Law, the subscription price can only be refunded when a) you let us know you would like to cancel your subscription and goods have not yet been dispatched by one of Our Pharmacists b) Our Pharmacists cannot fulfil your order due to lack of stock c) a product or pricing error is identified. We can only refund back to the payment method and card used for the original charge.


After one of Our Doctors approves the treatment and issues a prescription, one if Our Pharmacists will dispense your medication within 5 business day of a successful consultation taking place. Delivery times may vary, depending on your shipping address and other unforeseen circumstances and we accept no liability for the performance of the third party delivering medication or other products.

Your relationship with Our Doctors and Our Pharmacists

  • Hair Retention Clinic takes no responsibility and makes no warranties, express or implied, in relation to the content of any consultation between you and a Our Doctor or Our Pharmacist. You and your Our Doctor or Our Pharmacist are entirely responsible for the conduct of the consultation and all information exchanged, communications and recommendations made, whether through our Website, by video, in writing, a phone call or any other format and irrespective of whether we have provided any assistance the consultation process.
  • Our Doctors and Our Pharmacists have the same obligations to you as if they were conducting a consultation you in person that you had arranged with them without our involvement. Our Doctors will make notes of their consultation with you and it is their responsibility to hold and maintain your records as required by law. We may from time to time hold copies of notes made by your Our Doctor or Our Pharmacist.
  • Hair Retention Clinic makes no warranties that an online consultation with a Our Doctor or Our Pharmacist is suitable for you.
  • All health-related queries should be directed immediately either to Our Doctors and Practitioners and not to Hair Retention Clinic.
  • All non-pharmaceutical product queries should be directed to Hair Retention Clinic.

How Our Liability to You is Limited

  • In addition to any other limitations on liability contained in these Terms and Conditions, to the fullest extent permitted by law, including the Australian Consumer Law:
    • Hair Retention Clinic disclaims any liability arising from the actions of Our Doctors or Our Pharmacists. The liability for the actions of Our Doctors and Pharmacist, including advice provided and prescriptions prepared and filled, including through the us or the Website, rests solely with those third party providers.
    • Hair Retention Clinic provides no warranties that the products and services provided by it are fit for your intended purpose or that they will work. We do not guarantee that the hair loss treatment will result in a reduction in hair loss or the regrowth of hair for your. Results may differ between individuals and you agree that you understand this and also understand that the hair loss treatment will not result in a permanent cure to hair loss and that any results of taking the hair loss treatment are dependent on continuing to take the hair loss treatments.
    • All products and services are provided on an ‘as is’ basis without warranty of any kind, express or implied.
    • Hair Retention Clinic is not liable for any loss or damage, howsoever caused, which may result from your use of or failure to access the Website, the content contained on the Website or due to the fact that Website content is wrong, incomplete or out of date. All warranties, conditions and claims (whether express or implied) arising out of or in any way connected with the Website and its use are hereby excluded. This includes, but is not limited to, the risk that your computer, software or data may be damaged by any virus transmitted as a result of using the Website.
  • Without limiting any other provision of these terms and conditions, to the maximum extent permitted by law, you agree that the maximum aggregate liability of Hair Retention Clinic for losses, damages and claims arising out of or in connection with these Terms and Conditions, Our website or the supply of any good or service to which these Terms and Conditions apply, including liability for breach, in negligence or in tort or for any other common law or statutory action, is limited to the total amount of subscription fees that you have paid to us.
  • You agree to indemnify and each of the officers, employees, agents, contractors, suppliers and licensors of Hair Retention Clinic in respect of any liability, loss or damages (including all legal and other costs on a full indemnity basis) suffered or incurred by them arising (in whole or part) out of the breach of or failure to comply with any of these Terms and Conditions, or any other default or wrongful conduct in relation to the subject matter of these Terms and Conditions.

Using our Website

  • Our Website may contain links to or display the content of third parties (Third Party Content), including links to websites operated by other organisations and individuals (Third Party Websites). Third Party Content and Third Party Websites are not under the control of Hair Retention Clinic. Hair Retention Clinic does not endorse, approve or make any warranty or claim regarding Third Party Content, Third Party Websites or the products, services or information available on any Third Party Website, or in respect of the owner or operator of a Third Party Website or their conduct. If you use or rely upon Third Party Content or Third Party Websites, you do so solely at your own risk.
  • You must not and you will not permit a third party to:
    • use our Website in breach of any applicable laws or regulations;
    • use our Website for commercial purposes (including for competitive advantage or to the competitive disadvantage of Hair Retention Clinic);
    • use our Website to harm, abuse, harass, stalk, threaten or otherwise offend others;
    • interfere with, disrupt, or create an undue burden on our Website;
    • upload, post, transmit or otherwise make available any material that: is not your original work, or which may infringe the intellectual property or other rights of another person; is, or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent or otherwise unlawful, including material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability; includes an image or personal information of another person unless you have their consent; you know or suspect, or should reasonably know or suspect, to be false, misleading or deceptive; contains large amounts of untargeted, unwanted or repetitive content; or contains financial, legal, or other professional advice.
  • Hair Retention Clinic reserves the right to block or suspend any user of its Website, and to modify or remove any material uploaded, posted, transmitted or otherwise made available on the Website by any user, without notice. By uploading, transmitting, posting or otherwise making available any material through the Website, you grant Hair Retention Clinic a non exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, edit and exploit the material in any form and for any purpose, and unconditionally waive all moral rights as defined by the Copyright Act 1968. For the avoidance of doubt Hair Retention Clinic will not use, reproduce, edit or exploit health information that You provide.
  • Hair Retention Clinic is not responsible for, and accepts no liability with respect to, any material uploaded, posted, transmitted or otherwise made available on the Website by any person other than Hair Retention Clinic. Hair Retention Clinic does not endorse any opinion, advice or statement made by any person other than Hair Retention Clinic.
  • A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We may use cookies to identify specific machines in order to collect aggregate information on how visitors experience our Website. This information will help to better adapt the Website to suit personal requirements. We may use third-party vendors to show our ads on sites on the Internet and serve these ads based on a user’s prior visits to our Website. We may also use analytics data supplied by these vendors to inform and optimise our ad campaigns based on your prior visits to our Website. While cookies allow a computer to be identified, they do not contain personal information about a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s instructions.
  • You grant to us a worldwide, irrevocable, non-exclusive, royalty free licence to use, reproduce, adapt, publish, translate and distribute any content uploaded to our Website (Your Content). You also grant us the right to sub-license these rights and the right to bring an action for infringement of these rights. Your content must not be illegal or unlawful, must not infringe any third party’s legal rights and must not be capable of giving rise to legal action whether against you or us or a third party. We reserve the right to edit or remove any material submitted to our website through the Chat feature, or stored on our servers, or hosted or published upon our website and we will store and maintain records as required by law. We do not undertake to monitor the submission of content uploaded to the Chat feature, or the publication of such content on, our website.

Intellectual Property

  • Hair Retention Clinic and elements of the Hair Retention Clinic logo are trade marks of Hair Retention Clinic.
  • Any trade marks used in our Website relating to third parties and their products are trade marks of those third parties.
  • All material on the this Website (including the text, information, graphics, trading names, logos, design, layout, downloads, pricing, products and services) is either owned by or licensed to us (Intellectual Property). You must not reproduce, adapt, distribute, sell, license, modify, publish for any purpose other than with the prior written consent of Hair Retention Clinic, or as permitted by law. Hair Retention Clinic reserves all of its rights in respect of its Intellectual Property.

Privacy Policy
Hair Retention Clinic’s Privacy Policy is incorporated by reference into these Terms and Conditions. By using our Website, you acknowledge and agree to the Privacy Policy.
Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.


Hair Retention Clinic may amend these Terms and Conditions or our Privacy Policy from time to time. Therefore, you should check back regularly to determine whether there have been amendments. If any of these Terms and Conditions are determined to be illegal, invalid or otherwise unenforceable by reasons of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term and Condition is illegal, invalid or unenforceable, it shall be severed and deleted from the agreement and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

Get in Touch

If you have any queries regarding these Terms and Conditions or our Privacy Policy, please contact us at clientservice@hairretentionclinic.com.au